Infrastructure

Network Engineer

1. What was the project challenge that we addressed for our customer?

Our client is a leading international provider of enterprise-class, cloud-enabled hosting, & managed applications. Their need was a Cisco ACI implementation. Our client did not have an experienced ACI Network Engineer on staff. The Maverick consultant was brought on board to lead and work solely on the ACI migration. The addition of our consultant allowed their team of network engineers to manage current workloads for their managed network customers while the ACI environment was being built out for future networks.

2. What was the solution our consultant(s) provided for the customer?

The Maverick consultant provided Cisco ACI expertise which our customer did not have on the current team. Our consultant built a network Lab environment which allowed for lab testing. In this lab environment we created a similar legacy environment and migrated them to an ACI environment where issues would be exposed (if any) post migration. This allowed us to troubleshoot the issues while the actual migration was performed.

The Maverick consultant expedited ticketing work, managed assigned projects, performed switch over upgradations, installed the new high capacity devices and upgraded switch devices, firewalls and load balancers. He also performed monthly audits of our customer’s clients’ firewalls.

3. How did this project help our customer achieve ROI and improve business efficiencies to grow their business?

Our customer knew that migrating to Cisco ACI network would make responding to troubleshooting tasks a lot easier for network engineers. The engineers will now be able to complete all the necessary changes through Cisco ACI GUI for any particular spine and leaf devices. Previously, multiple devices had to be surveyed. The end result of this migration has allowed our customer to fulfill their clients’ network performance issues quicker while decreasing downtime on the network.

Implementation Manager

1. What was the project challenge that we addressed for our customer?

Our client, a Systems Integrator needed a leader for technology implementations for small to large scale customers by meeting timelines, scope, and budgetary requirements. While working as the Implementation Manager, he coordinated and prioritized project tasks, managed timelines, maintained project plans, and communicated status to Engagement Managers and Senior Leadership as needed. Our consultant managed multiple customer projects at one time and took the lead on several internal projects that arose.

2. What was the solution our consultant(s) provided for the customer?

The Maverick Technology consultant properly scoped out and documented the project, and got buy-in on the baselined scope from the project team as documented within the client’s Project Definition Brief.

Documenting Standard Operating Procedure (SOP) instructions for all ongoing business and transitioning the project to the Production Support team streamlined internal communication.

Working closely with Solution Architects and Engagement Managers ensured appropriate follow up of identifying customer needs and follow up activities.

3. How did this project help our customer achieve ROI and improve business efficiencies to grow their business?

The Maverick Tech Consultant ensured delivery according to project timelines in order to recognize revenue according to forecast, particularly Monthly Recurring Revenue (MRR).

Sr. Project Manager

1. What was the project challenge that we addressed for our customer?

Our client is a mid size bio-technical company. Maverick Tech consultants are providing Project Management to this Diagnostic Testing company who has a small IT department as well as building a Project Management methodology.

2. What was the solution our consultant(s) provided for the customer?

Providing Project Management on 5 to 7 active concurrent projects, all of which are small to medium size requiring one or two technical resources. These projects were developed and delivered successfully, on-time and on-budget. These projects also included infrastructure upgrades and application rollouts and upgrades.

Developed a Project Management methodology geared to the culture inherent in a small company and IT group that was fast moving to maximize efficiencies without inhibiting productivity amongst the team to provide minimal overheard and cost containment for our customer.

3. How did this project help our customer achieve ROI and improve business efficiencies to grow their business?

The completed projects fell into three categories; technology upgrade, deployment of new technology, and business applications. All of which either directly or indirectly reduced cost, improved quality of IT services for internal and external customers, and the deployment of new or upgraded technologies that insured availability and security of IT services.

Developed tools to provide increased transparency of status on IT projects and resources.

Security Engineer (1 of 2)

1. What was the project challenge that we addressed for our customer?

Our client is a large metropolitan hospital. The project challenge was to develop and deliver an Information Security Plan that incorporates a risk assessment and tracking document to monitor the mitigation of the IT security risk identified for a large complex teaching institution.

2. What was the solution our consultant(s) provided for the customer?

Through a specific and proven series of tools used during the discovery process a best practice Information Security Plan and aggregated Risk Registry was developed leveraging a NIST security frame work.

3. How did this project help our customer achieve ROI and improve business efficiencies to grow their business?

During the process it was identified that in some cases several overlapping products could perform the same function. Executive level decisions were made to remove most security product duplication reducing operational cost and staffing time.

Security Engineer (2 of 2)

1. What was the project challenge that we addressed for our customer?

Our client is a leading provider of dialysis services in the United States. Their care centers treat patients with chronic kidney failure and end stage renal disease. This organization strives to improve patients’ quality of life by innovating clinical care, and by offering integrated treatment plans, personalized care teams and convenient health-management services. The organization operated or provided administrative services at 2,251 outpatient dialysis centers located in the United States serving approximately 180,000 patients. The company also operated 118 outpatient dialysis centers located in 10 countries outside the United States.

Our client had multiple homegrown Identity Management systems that were on different platforms. They needed help with building a new environment utilizing Oracle Identity Management (OIM) as well as Oracle Entitlement Server (OES). They were looking for a company who could set up, design and implement this environment.

2. What was the solution our consultant(s) provided for the customer?

Maverick Technology Partners provided and OIM consultant and built a team around him to deliver this complex environment for our customer. The goal was to utilize this system so that they would have one platform to manage their end user community.

3. How did this project help our customer achieve ROI and improve business efficiencies to grow their business?

Our resource team was able to deliver this OIM solution which allowed our customer to simplify the log in procedures for their employee base. This also gave them more security oversight on the use of all of their system throughout their entire organization so that they could improve how they protect patient data.

Windows Architect

1. What was the project challenge that we addressed for our customer?

The end user community requested the Surface Pro due to its portability and tablet capabilities but did not want to sacrifice power or functionality that came with a custom image.

2. What was the solution our consultant(s) provided for the customer?

An adoption script was created to be installed on the MS Surface Pro factory image utilizing a number of Power Shell scripts. This adoption script made the Surface look and feel like it was imaged from the SCCM server without the complications of creating and maintaining a custom image. This solution would allow each machine to run autonomously on any network server in the company worldwide.

3. How did this project help our customer achieve ROI and improve business efficiencies to grow their business?

This method reduced the time required to image and roll out a surface to the end user in half. It required much less ongoing maintenance and was essentially hardware agnostic; meaning it could be run on any device in the future. This method will reduce the number of hours dedicated to creating and maintaining multiple images for multiple devices. It will also reduce the number of support calls for image failures or other issues related to custom images.

Desktop Support Architect

1. What was the project challenge that we addressed for our customer?

The Maverick Consultant assisted our customer (a property and casualty insurance firm) in the migration to Office 365 while also assisting our customer in migrating the entire company to the Windows 10 platform. In addition to this project work our consultant provided day to day resolution of IT support tickets for both internal user and external brokers, material being sent out by management, and monitored tickets to determine trends and ways of making communication more efficient.

2. What was the solution our consultant(s) provided for the customer?

To effectively manage the upgrade and day to day support work our consultant utilized the combination of documentation using Microsoft OneNote, communication and ticket documentation using Zendesk, communication with other members of the team using Outlook, Microsoft Teams to ensure the successful completion of the update while maintaining all the needs of the end user community. In addition to this work our consultant has been able to increase communication across the team by laying a foundation built on documentation of how to respond to a variety of issues. The number of tickets the team can resolve has increased and the ability to curtail tickets by providing improved documentation for the end users has also been substantial.

3. How did this project help our customer achieve ROI and improve business efficiencies to grow their business?

The work that our consultant accomplished has allowed senior level resources in the Charleston, South Carolina office to focus their work in a variety of areas to work on engineering new solutions to make the brokers business more efficient, enabling the sales organization to gain market share and increase revenue in the competitive high-end property and casualty insurance market.