Cyber Security

The Need

Like so many firms today, a life sciences manufacturer was experiencing an increasing number of cyber-attacks and incidents – with only their limited (and overloaded) internal resources facing the difficulty of trying to respond to all of the alerts. Those delays in responding made it clear to management that a better and timelier way to react, triage, and remediate potential security alerts and events was required. The firm needed a trusted partner who could provide access to staffing resources with deeper and broader expertise to augment their internal skills and capabilities. The firm’s human resources team also needed help with deployment and around-the-clock monitoring.

The firm needed a partner that could augment their internal skills and capabilities with deeper and broader expertise, experience, and processes. In addition, they needed to augment their human resources for both the deployment and ongoing monitoring. One manifestation of this is the business’s desire to leverage a partner for around-the-clock monitoring and similar activities that were new and resource intensive.

The Maverick Solution

The firm chose Maverick Technology Partners to deploy an alert/incident focused cyber-security managed service. Maverick quickly provided around the clock coverage to manage the incoming alert stream and provide proactive security monitoring. This process continually improved as Maverick gained knowledge about threat types, frequency, and attack vectors. Further, with a larger team and broader expertise, it became possible to both triage and remediate any real or potential incident much faster.

• Events are now handled in minutes or seconds and this has reduced the impact of any attacks.

• With more resources and more experienced staff assisting the internal team, the quality of threat identification and remediation has improved greatly.

• The managed service provides faster post-mortem reports, more consistent reporting, and reports have more depth and detail.

• The managed service has not had outages or lapses that could result in vulnerability.

Customer Benefits

Once the managed cyber-security service was deployed, this specialty manufacturer has had zero downtime due to a security event. In addition, there have been no data or security breaches for more than two years since the service was deployed. This has allowed the firm’s IT team to focus on new and innovative digital solutions that drive business success. Maverick is also lauded for customer service. The CIO notes that the customer service delivered in this managed service relationship is far better than what they have received from other IT partners, both larger vendors and smaller ones. One of the most important components of this improved customer service is the immediate feedback and responsiveness that this specialty manufacturer receives from Maverick because of their agility and customer intimacy.