Infrastructure Project Management

The Need

The size and scale of this infrastructure project called for strong project management, supported by proven processes. The acquisition required moving the vast majority of systems, data, and applications to the infrastructure of the acquirer in a tight time frame with zero to little impact on daily operations. With substantial financial penalties for missing deadlines, there was no room for error. Difficulties included multiple silos of the same application, as well as different support and IT teams spread across the globe and operating in isolation. All of these needed to be rationalized, allowing the buyer to utilize more efficient and effective digital infrastructure.

The Maverick Solution

To ensure our biotech customer would successfully get all projects over the finish line on time, Maverick began by building a comprehensive scope of work (SOW) for infrastructure project management that was agreed to by all parties. This was supported by Maverick’s proven process and project management capabilities. The project used both waterfall and agile project management methodologies. The SOW identified co-dependencies, project requirements, and restrictions in detail to ensure that all business demands would be met and that the project would not experience any delays that would trigger both operational impact and financial penalties.

• Creating distinct team rosters that identified goals and responsibilities and ensured that staff understood their roles during the transition.

• The consultants Maverick provided created a set of standardized project templates to speed up the process and bring consistency to it.

• A RAID (risks, actions, issues, decisions) log was developed that made it simpler to spot potential problems and document how they were remediated.

• Enhanced reporting using the RAID log made it easier to understand how both individual projects and the overall effort were proceeding.

Customer Benefits

Perhaps the biggest benefit to the customer was the on-time completion of the project to ensure no penalties had to be paid and the sale of the division was not held up. In addition, there were no meaningful operational disruptions. These benefits are attributable to Maverick’s proven ability to provide versatile infrastructure project management resources and the quality of the Maverick team’s customer service. The project delivered a number of newly standardized platforms/infrastructure components that reduced complexity and enhanced efficiency. These included:

• Centralized SD-WAN simplified maintenance and support

• Standardized Microsoft Teams cloud-based video conference and voice solution

• New and more efficient SAN

• New and more capable PCs for 8,000 users

• Complete documentation of different sites and technologies worldwide

The customer was very pleased since the completed project met all the business and technical goals for the sale of the division. In addition, it is now better positioned for the future, with a more capable and manageable technology infrastructure.