Case Studies

DevOps Engineer

1. What was the project challenge that we addressed for our customer?

Our client is a major pharmaceuticals corporation. They did not have a central DevOps team who could evaluate and recommend the right set of tools to be used, with individual project teams/groups try to set up their desired tools and serve their teams, with no clarity on availability of infrastructure that could be shared across groups.

A defined process framework detailing the different tenets in DevOps, including what activities and approach are needed to move to desired state was not in place. Our customer was also lacking SME knowledge on the application, application stack and environment management flowing between Dev and Ops teams to arrive at a standardized process.

2. What was the solution our consultant(s) provided for the customer?

We created a DevOps roadmap that covered people, process and technology.

We designed a unique operating model that leveraged agile methodology to execute projects by focusing on tools, infrastructure and automation.

Orchestration of various DevOps practices (like build automation, continuous integration, QA automation, release, deployment automation) was accomplished by using a variety of tools and establishing the CI/CD pipelines for different technologies. We executed performance tests on daily builds

We also provided one-click deployment for the production environment and a predictive monitoring solution for strategic decision-making.

3. How did this project help our customer achieve ROI and improve business efficiencies to grow their business?

By leveraging the DevOps solution, improved efficiency and helping the client leverage new business capabilities quickly. We delivered a flexible and agile solution platform that automated a number of manual processes reducing processing time and mitigating the risk of human error.

DevOps Managed Service

1. What was the project challenge that we addressed for our customer? 

Our customer is a global pharmaceutical research organization faced with the challenge of transforming their diverse set of scientific and business application platforms into a distributed global R&D cloud that provides the following: 

• Both Global and Localized data governance, data privacy, and data security 
• A high–performance end user experience 

• Data ingestion and consolidation engines for real-time data cleansing and transformation to research information for science 
• Unstructured to Structured data intelligence and correlation for worldwide reporting and analytics 
• A repeatable operating platform to ensure scale & stability for worldwide operations and product engineering to continue advancements in their research

2. What was the project solution that we addressed for our customer?

Our Customer needed to transform the operating teams into a 24/7 shared services model that leveraged an Agile DevOps program. We developed a program that effectively combines both onshore and offshore teams with emphasis around application engineering and automation capabilities for all software builds, data ingestion, data cleansing, software testing and deployment strategies. 

Our team delivered a DevOps framework across the full cloud stack inclusive of: Database, Cloud platforms and Middleware engineering to migrate over 200 applications, 100 databases and over a petabyte of data. Our consultant(s) utilized the following software and system configuration tools throughout this project: Chef, Puppet, Kubernites, Docker, Jenkins, Linux, Apache, Tomcat, Fusion Middleware, Oracle Cloud transformation, Exadata, Virtualization and JIRA. 

 3. How did this project help our customer achieve ROI and improve business efficiencies to grow their business 

Our DevOps program helped reduce the operating budget required to run these applications by building autonomous programs that are self-managed and monitored by more cost-effective operators 24/7.  We can now emphasize our core budget back to science and engineering platforms to help our customer spend more time and money on developing cures for their patients. 

Windows Architect

1. What was the project challenge that we addressed for our customer?

The end user community requested the Surface Pro due to its portability and tablet capabilities but did not want to sacrifice power or functionality that came with a custom image. 

2.What was the solution our consultant(s) provided for the customer?

An adoption script was created to be installed on the MS Surface Pro factory image utilizing a number of Power Shell scripts.  This adoption script made the Surface look and feel like it was imaged from the SCCM server without the complications of creating and maintaining a custom image. This solution would allow each machine to run autonomously on any network server in the company worldwide. 

3. How did this project help our customer achieve ROI and improve business efficiencies to grow their business?

This method reduced the time required to image and roll out a surface to the end user in half. It required much less ongoing maintenance and was essentially hardware agnostic; meaning it could be run on any device in the future.  This method will reduce the number of hours dedicated to creating and maintaining multiple images for multiple devices.  It will also reduce the number of support calls for image failures or other issues related to custom images.

Security Engineers

(1 of 2)

1. What was the project challenge that we addressed for our customer?

Our client is a large metropolitan hospital. The project challenge was to develop and deliver an Information Security Plan that incorporates a risk assessment and tracking document to monitor the mitigation of the IT security risk identified for a large complex teaching institution.

2. What was the solution our consultant(s) provided for the customer?

Through a specific and proven series of tools used during the discovery process a best practice Information Security Plan and aggregated Risk Registry was developed leveraging a NIST security frame work.

3. How did this project help our customer achieve ROI and improve business efficiencies to grow their business?

During the process it was identified that in some cases several overlapping products could perform the same function. Executive level decisions were made to remove most security product duplication reducing operational cost and staffing time.

(2 of 2)

1. What was the project challenge that we addressed for our customer?

Our client is a leading provider of dialysis services in the United States. Their care centers treat patients with chronic kidney failure and end stage renal disease. This organization strives to improve patients’ quality of life by innovating clinical care, and by offering integrated treatment plans, personalized care teams and convenient health-management services. The organization operated or provided administrative services at 2,251 outpatient dialysis centers located in the United States serving approximately 180,000 patients. The company also operated 118 outpatient dialysis centers located in 10 countries outside the United States.

Our client had multiple homegrown Identity Management systems that were on different platforms. They needed help with building a new environment utilizing Oracle Identity Management (OIM) as well as Oracle Entitlement Server (OES). They were looking for a company who could set up, design and implement this environment.

2. What was the solution our consultant(s) provided for the customer?

Maverick Technology Partners provided and OIM consultant and built a team around him to deliver this complex environment for our customer. The goal was to utilize this system so that they would have one platform to manage their end user community.

3. How did this project help our customer achieve ROI and improve business efficiencies to grow their business?

Our resource team was able to deliver this OIM solution which allowed our customer to simplify the log in procedures for their employee base. This also gave them more security oversight on the use of all of their system throughout their entire organization so that they could improve how they protect patient data.

AWS Solution Architect

1. What was the project challenge that we addressed for our customer?

Our customer is a multi-billion dollar privately held hosting/application management service provider. They needed to be able to scale their applications management team to better serve their end customers in order to gain market share and grow their current AWS business.

2. What was the solution our consultant(s) provided for the customer?

The Maverick consultant provided quick, scalable AWS solutions that they can deliver based on best practice solutions provided by the customer’s Application and Infrastructure Management Team.

3. How did this project help our customer achieve ROI and improve business efficiencies to grow their business?

By providing the talent to support the scale of AWS solutions, the Application Management Team can now build and provide the best technology services for any industry world-wide. This helps their end customer reduce provisioning costs and helps diversify their internal and external cloud platforms while lowering their Total Cost of Ownership (TCO). Our consultant’s dedication to this project has enabled our customer’s internal resources team to focus on more strategic work to grow their businesses

Amazon RDS

 1. What was the project challenge that we addressed for our customer?  

Our Client, an IT Solutions Provider needed a resource to upgrade a MySQL database from the on-premises datacenter and migrate the environment to Amazon RDS for MySQL and Amazon Aurora. The customer’s database was on an older, outdated version with very little documentation available.  

 2. What was the solution our consultant(s) provided for our customer?  

The solution was to migrate slowly to upgrade the databases on-premises and move to the cloud without disrupting day to day business operations. All the customer data had to be upgraded to My SQL version 5.1 before the database could be upgraded to Amazon RDS and Aurora. Our consultant was able to update the database in order to migrate it over to AWS.  

 3. How did this project help our customer achieve ROI and improve business efficiencies to grow their business? 

The customer had other high priority projects which were dependent on the success and completion of this migration project. Having the Maverick consultant on board reduced the project duration time which in turn reduced costs. This migration eliminated on-premise servers which allowed the end customer to save operational expenses costs while ensuring the data is secure and readily available in AWS. The Maverick consultant efficiently worked through each scenario to reach the customer’s goal. 

Business Intelligence

1. What was the project challenge that we addressed for our customer?

Our consultant served as a Business Intel Developer for our client; a global web-based travel company.

Within this role we addressed queries of Finance, Marketing and Supply team. We provided required data via Dashboards. These dashboards may be checked and validated regularly. Our customer can now develop new insights from the data which is updated automatically (requires no manual work) and make quality decisions. Most of their data analysis and reports were in Excel. We automated to tableau dashboard with multiple new graphs offering new insights.

2. What was the solution our consultant(s) provided for the customer?

The Maverick Tech Partners Consultant built an interactive dashboard to see hidden data and trends. Our consultant also extricated data from oracle data warehouse, Teradata and AWS to put together in tableau dashboard.

We constantly adjusted the build to new requirements. It is now very easy as it’s fully automated with multiple filters and options to go deep into the data analysis. As of now we have built 5-6 workbooks which consists of 17-19 views (dashboards) each, for all of their products covering all aspects of seeing the data like YoY, variance, Margin, Waterfall and other analysis graphs. In addition to this, we provided daily support on SQL, Hive, Teradata and Tableau and Excel.

3. How did this project help our customer achieve ROI and improve business efficiencies to grow their business?

This project helped save time due to complex data. The data is now accessible with multiple options, no manual work, and new graphs with variety of new ways to see the data for decision making. We have automated several dashboards which increased speed for both Marketing and Supply teams. We are helping validate data and/or queries related to the trend which helps determines the causes for fall or growth in trends.

SAP

1. What was the project challenge that we addressed for our customer?

Our client, a major pharmaceuticals corporation; was experiencing delivery delays on a large SAP integration project due to a lack of local onsite staff. Business areas were struggling with requirements definition and project plans. This project was up against tight deadlines and budgetary constraints.

2. What was the solution our consultant(s) provided for the customer?

We provided multiple functional and technical SAP consultants who were skilled in various modules (WM, MM, PP, IM, FICO). Maverick Tech Partners provided these resources onsite and gave the customer full flexibility as to how the consultants were deployed during the duration of the project. Once the project was delivered our team provided post go-live SAP support assisting the business with issues and other SAP needs.

3. How did this project help our customer achieve ROI and improve business efficiencies to grow their business?

Our team of SAP resources helped to move the project forward and meet deadlines. Our team created a better communication plan for the project. The in-depth knowledge of our SAP consultants helped our customer deliver this large integration project within tight deadlines and met budget demands. This allowed our customer to consolidate their ERP platforms which reduced cost and overhead by streamlining efficiencies throughout the organization.

Data Warehouse

1. What was the project challenge that we addressed for our customer?

Our customer is a world leading provider of genomic-based diagnostic tests that address both the over treatment and optimal treatment of early-stage cancer. They needed a team SQL Server and SSIS data people to help augment their team in order to meet their deliverables. They were holding varied data from multiple systems and in different formats. Data needed to be modeled to fit into SalesForce and NetSuite. Our team was given a short duration to accomplish this massive task since both systems where going live on the same date.

2. What was the solution our consultant(s) provided for the customer?

We delivered a high quality technical solution to the business by moving all data from homegrown applications into a cloud based application. Our consultants where involved in data cleansing, data analysis, massaging, conversion and migration.

3. How did this project help our customer achieve ROI and improve business efficiencies to grow their business?

These new systems allowed our customer scalability for future growth. In addition to this it provided Universal IT standards which allowed them easy collaboration & partnering with other companies. The Self-Service Analytics feature enabled employees to make better decisions faster which gave our customer the ability to administer more diagnostic cancer tests to help save people’s lives.

Oracle EBS

1. What was the project challenge that we addressed for our customer?

Our client is a global biotech company that aims to discover, develop and commercialize innovative medicines so people with serious diseases can lead better lives. In addition to their clinical development programs focused on cystic fibrosis, this organization has more than a dozen ongoing research programs aimed at other serious and life-threatening diseases. Founded in 1989 in Cambridge, for five • years in a row, Science magazine has named this company one of its “Top Employers in the life sciences”.
This client reached out to us as they needed assistance with their Oracle ERP Systems so they could sell their product in new countries. They needed expertise with EB Tax module to expand their global R12 EBS footprint within tight deadlines.

2. What was the solution our consultant(s) provided for the customer?

This project allowed customers to tabulate taxes for financial reporting which helps them to track the VAT tax for each country. This allowed them to keep track of the recoverable taxes.
 The Maverick Technology Partners consultants helped make our client self reliant and prepare for future expansion.

3. How did this project help our customer achieve ROI and improve business efficiencies to grow their business?

This project allowed our client to gain the ability to roll EB Tax out to these countries a lot quicker with better quality by automating the processes. By gaining these efficiencies they were able to increase market share quickly within the new countries where they rolled out EB Tax.

NetSuite Business Data Analyst

1. What is the current project challenge that you are addressing for our customer?

Our customer is a world leading provider of genomic-based diagnostic tests that address both the over treatment and optimal treatment of early-stage cancer.  They  needed someone to provide business analysis for a NetSuite Integration. In addition, they needed this person to build and test integration points for ReQlogic, SharePoint, TFS and ServiceNow error reduction process, to find the root cause of integration errors, etc.

2. What is the solution that you are providing for the customer?

Our consultant created user requirements and workflows for NetSuite while working closely with Finance end users to ensure the NetSuite application met the needs of the business. Additionally, our consultant worked with internal and external teams, both domestic and international, to ensure that integration errors where resolved in a timely manner.

3. How did this project help our customer achieve ROI and improve business efficiencies to grow their business?

All this work was in an effort to help the business improve the revenue recognition and month end close which helped our customer to maximize their investment in NetSuite to ensure that the company could continue to handle the explosive growth of their product line.

 

Sr. Project Manager

1.  What is the current project challenge that you are addressing for our customer? 

Our client is a mid size bio-technical company.  Maverick Tech consultants are providing Project Management to this Diagnostic Testing company who has a small IT department as well as building a Project Management methodology.

2.  What is the solution that you are providing for the customer?

Providing Project Management on 5 to 7 active concurrent projects, all of which are small to medium size requiring one or two technical resources. These projects were developed and delivered successfully, on-time and on-budget. These projects also included infrastructure upgrades and application rollouts and upgrades.

Developed a Project Management methodology geared to the culture inherent in a small company and IT group that was fast moving to maximize efficiencies without inhibiting productivity amongst the team to provide minimal overheard and cost containment for our customer.

3.  How did this project help our customer achieve ROI and improvebusiness efficiencies to grow their business?

The completed projects fell into three categories; technology upgrade, deployment of new technology, and business applications. All of which either directly or indirectly reduced cost, improved quality of IT services for internal and external customers, and the deployment of new or upgraded technologies that insured availability and security of IT services.

Developed tools to provide increased transparency of status on IT projects and resources.

Microsoft Business Intelligence Developer

Desktop Support Analyst

1. What is the current project challenge that you are addressing for our customer?

The Maverick Consultant assisted our customer (a property and casualty insurance firm) in the migration to Office 365 while also assisting our customer in migrating the entire company to the Windows 10 platform. In addition to this project work our consultant provided day to day resolution of IT support tickets for both internal user and external brokers, material being sent out by management, and monitored tickets to determine trends and ways of making communication more efficient.

2. What is the solution that you are providing for the customer?

To effectively manage the upgrade and day to day support work our consultant utilized the combination of documentation using Microsoft OneNote, communication and ticket documentation using Zendesk, communication with other members of the team using Outlook, Microsoft Teams to ensure the successful completion of the update while maintaining all the needs of the end user community. In addition to this work our consultant has been able to increase communication across the team by laying a foundation built on documentation of how to respond to a variety of issues. The number of tickets the team can resolve has increased and the ability to curtail tickets by providing improved documentation for the end users has also been substantial

3. How did this project help our customer achieve ROI and improve business efficiencies to grow their business?

The work that our consultant accomplished has allowed senior level resources in the Charleston, South Carolina office to focus their work in a variety of areas to work on engineering new solutions to make the brokers business more efficient, enabling the sales organization to gain market share and increase revenue in the competitive high-end property and casualty insurance market.

Sr. PeopleSoft HCM (Functional) Consultant

1. What is the current project challenge that you are addressing for our customer?

Our customer is a Billion-dollar publicly traded Staffing company who needed assistance becoming payroll compliant for the Fair Labor Standards Act (FSLA). In addition to this our customer needed to streamline and document their business processes to align with Peoplesoft HCM. They also needed to develop Change Management policies and training for PeopleSoft HCM.

2. What is the solution that you are providing for the customer?

We assisted our customer in creating a solution to help them manage their extremely complex pay practices by building workflows in PeopleSoft HCM to integrate with a 3^rd party payroll company.  We helped our customer come up with a creative way for them manage this process so that they pay their employees and are compliant with all DOL laws within each individual state.  We also helped them build a strategic plan to maximize their investment in PeopleSoft HCM and improve their internal business processes.  Our comprehensive strategic plan helped accommodate a much-needed change management process that led to additional training for our customer’s employee base.

3. How did this project help our customer achieve ROI and improve business efficiencies to grow their business?

By facilitating these changes our customer has been able to meet the demands of a complicated payroll process to prevent any fines that could be assessed by DOL for not being compliant with FLSA guidelines. By improving the workflow and change management controls our customer could reduce administrative staff by having these processes automated in PeopleSoft HCM which has given our customer a level of consistency to manage their national based business across the entire organization.